State attorney general sues Pennsylvania-based extended warranty company (2024)

We have a follow to a News 8 On Your Side investigation we first brought you last week.A Pennsylvania-based extended warranty company is now being sued by the state attorney general for not honoring its warranties.Concord Auto Protect, based in King of Prussia, is at the center of the lawsuit.A York County man contacted 8 On Your Side for help after dealing with this company.Concord Auto Protect denied Doug Boorujy's claim on the extended vehicle warranty he had with them, saying his claim was filed after his policy expired Jan. 1."They said that, 'Oh, now that the claim is submitted after the expiration, we have to deny it,'" he said.News 8 On Your Side provided the company with documentation showing the claim was submitted in November – more than a month before the policy's expiration date.The failed water pump in Boorujy's vehicle was clearly covered by the policy.After being contacted by 8 On Your Side, Concord said it would honor his $1,500 claim.That was more than six weeks ago, and Boorujy still has not been paid. Lawsuit detailsThe lawsuit filed by Pennsylvania Attorney General Michelle Henry alleges that this is a pattern for Concord: failing to pay for repairs and expenses required under the company's contracts.The suit also claims Concord is refusing to provide refunds or field customer calls when its faulty coverage warranties are exposed.Henry is seeking restitution for consumers."These consumers were falsely led to believe that, in signing a contract, their vehicle repairs would be covered," she said in a news release. "Instead, Concord Auto Protect stole that peace of mind and money owed to customers for repairs by denying claims and withholding services. Many consumers who relied on their vehicles to get to work, doctors' appointments, and grocery stores were left with broken-down vehicles or unpaid repair bills."The state has already received 131 complaints. Customers who believe they may have been a victim of Concord's business practices are urged to file a complaint with the attorney general's office. They can do that online, by calling 1-800-441-2555 or by emailing scams@attorneygeneral.gov.

We have a follow to a News 8 On Your Side investigation we first brought you last week.

A Pennsylvania-based extended warranty company is now being sued by the state attorney general for not honoring its warranties.

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Concord Auto Protect, based in King of Prussia, is at the center of the lawsuit.

A York County man contacted 8 On Your Side for help after dealing with this company.

Concord Auto Protect denied Doug Boorujy's claim on the extended vehicle warranty he had with them, saying his claim was filed after his policy expired Jan. 1.

"They said that, 'Oh, now that the claim is submitted after the expiration, we have to deny it,'" he said.

News 8 On Your Side provided the company with documentation showing the claim was submitted in November – more than a month before the policy's expiration date.

The failed water pump in Boorujy's vehicle was clearly covered by the policy.

After being contacted by 8 On Your Side, Concord said it would honor his $1,500 claim.

That was more than six weeks ago, and Boorujy still has not been paid.

Lawsuit details

The lawsuit filed by Pennsylvania Attorney General Michelle Henry alleges that this is a pattern for Concord: failing to pay for repairs and expenses required under the company's contracts.

The suit also claims Concord is refusing to provide refunds or field customer calls when its faulty coverage warranties are exposed.

Henry is seeking restitution for consumers.

"These consumers were falsely led to believe that, in signing a contract, their vehicle repairs would be covered," she said in a news release. "Instead, Concord Auto Protect stole that peace of mind and money owed to customers for repairs by denying claims and withholding services. Many consumers who relied on their vehicles to get to work, doctors' appointments, and grocery stores were left with broken-down vehicles or unpaid repair bills."

The state has already received 131 complaints.

Customers who believe they may have been a victim of Concord's business practices are urged to file a complaint with the attorney general's office. They can do that online, by calling 1-800-441-2555 or by emailing scams@attorneygeneral.gov.

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State attorney general sues Pennsylvania-based extended warranty company (2024)

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