The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. If you are experiencing problems with Comcast Xfinity, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Comcast Xfinity users affected:
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Chicago, IL | 557 |
Houston, TX | 376 |
Philadelphia, PA | 241 |
Washington, D.C., DC | 241 |
Seattle, WA | 237 |
Atlanta, GA | 213 |
Denver, CO | 205 |
San Francisco, CA | 148 |
Miami, FL | 142 |
Sacramento, CA | 140 |
Indianapolis, IN | 139 |
Orlando, FL | 136 |
Boston, MA | 124 |
Detroit, MI | 116 |
Portland, OR | 111 |
Minneapolis, MN | 106 |
Brooklyn, NY | 96 |
Jacksonville, FL | 92 |
Oakland, CA | 91 |
Salt Lake City, UT | 86 |
Littleton, CO | 79 |
Pittsburgh, PA | 69 |
Tampa, FL | 64 |
New York City, NY | 60 |
San Jose, CA | 60 |
Tacoma, WA | 47 |
Reno, NV | 46 |
Saint Paul, MN | 39 |
Fort Myers, FL | 38 |
Albuquerque, NM | 38 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- AC (@AustMC) reported fromHooper, Utah
@Motorboatj @Xfinity We had someone come in and I y’all everything a couple weeks ago and that’s when it sh*t
- 💀 (@MeierT777) reported fromFresno, California
@DriveKMJ simple solution. Don’t enjoy life. Enjoying anything nowadays costs money and will continue to go up. Fuel goes up, PGE lights a fire and goes up, Xfinity goes up etc.
- Jessica #TeamRizzo Basinski (@TheXboxPrincess) reported fromNormal, Illinois
Dear @comcast / @comcastcares can we please get @WatchMarquee so I can watch my @Cubs. I hate to see how many customers you're about to lose because they need to be able to watch their team. I've been a loyal comcast customer for 15ish years and will switch if I can't watch em.
- AC (@AustMC) reported fromHooper, Utah
@Xfinity Using WiFi but with the old equipment at the 250 mbps speed package I was getting over 100 down consistently.
- AC (@AustMC) reported fromHooper, Utah
@ckscatterbrain @Xfinity Same but mine says it’s gonna take 9 hours lmao. Tried resetting my sh*t over and over and it’s going slow as ****.
- trace (@tkittenz) reported fromWashington, D.C., District of Columbia
@Xfinity Yes I did. Still no signal
- Coco Da Bear 🐻 (@CocoDaBear) reported fromArvada, Colorado
@vintagewingnut I did amazing until I went to Comcast and they asked why I was returning my mom's box. OMG, what a scene in that lobby. 😂😂 In hindsight I can laugh because those poor people.
- georgeshainakat (@pashaina890) reported fromChicago, Illinois
Called up Comcast about a problem with my bill. After getting it resolved I asked about what’s happening with the Marquee Network. Guy didn’t know what it was or what I was talking about:. #Cubs
- Mitch (@kritch83) reported fromShoreview, Minnesota
@Xfinity It’s not ethical to sell higher internet packs to people who are having modem “sandbox” issues & say speed is the problem. It’s that all their devices(3) are trapped in your activation loop because someone didn’t do their job on the first call. #poorcustomerservice
- Clinton Blackburn (@ccb621) reported fromOakland, California
Doubling my bill for the same service is a great way to lose me as a customer @Xfinity. Bye!
- RosemarieS (@NavySinger517) reported fromRiva, Maryland
@comcastxfinity You are a wretched, sneaky company! Tried to watch STARZ tonight been in our plan forever and Comcast removed it, wants $5 a month to add it back, and to add insult to injury, I looked up my current bill and it’s increased by $26/month!Time to cancel my account!
- trace (@tkittenz) reported fromWashington, D.C., District of Columbia
@Xfinity “Looking for a signal” I tried troubleshooting via the app as well.
- Rob NectanLordSchell (@DruidNectan) reported fromPhiladelphia, Pennsylvania
@ComcastCares#mobile_Care I am so upset right now. I spent hours on the phone and then had two service visits. Then was inform that it was my computer and charged me $40. If fiOs is available, I am switching. @verizon
- Ryan Bird (@RyBirdLC) reported fromPhiladelphia, Pennsylvania
@Xfinity is THE WORST! I pay $250 a month for cable. 3 months ago they took @Cinemax out of my package with no compensation and now they take away @STARZ! DONE WITH COMCAST!
- TRAPJAZZ*Brenda (@brenface) reported fromCity of Saint Paul, Minnesota
The way my day has gone, this Comcast outage is gonna last foreverrrrr and I’m just gonna have to wait it out.
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